The project kicked off with stakeholder interviews with all the main departments within Nordoff & Robbins. These were to establish what currently works and what doesn’t, as well as the different user needs for the future website. All findings were collated on a FigJam board and played back to the core team.

I then carried out a competitor/comparator review, ranking various competitors on 7 aspects of their digital offering. This then lead to doing the information architecture, wireframes and prototyping.

The main challenges with this project were that the website had a lot more to do than a standard charity website. There was an enormous educational piece around what music therapy is, and who it can help. Nordoff & Robbins is also a provider of music therapy training and qualifications, as well as a research leader in the field, which added to the number of lenses that this site could be viewed from.